WatchDog BotReach us directly.
Real humans, no chatbot, no AI auto-responder. Pick the right channel below — we'll be back within a business day, usually faster.
Bugs & product help
You found a bug, your bot is misbehaving, AI Fix isn't working, or you just have a question about how something works.
support@watchdogbot.cloudBilling & subscriptions
Questions about pricing, plans, refunds, invoices, or team usage. We don't have a sales pipeline — just answers.
billing@watchdogbot.cloudWhat should we build next?
Tell us what's missing, what would make your workflow 10× better, or what would make you stop using a competing tool. We read everything.
feedback@watchdogbot.cloudFound a vulnerability?
Responsible disclosure encouraged. PGP key available on request. We don't currently run a bug bounty, but credit you in our public security log if you'd like.
security@watchdogbot.cloudMedia & integrations
Journalists writing about us, exchanges interested in deeper integrations, or partnership conversations.
press@watchdogbot.cloudEverything else
Doesn't fit one of the above? Send it here and we'll route it to the right person.
hello@watchdogbot.cloudResponse time expectations
We're a small team, so honest expectations:
| Security disclosures | < 24 hours, any day |
| Active subscriber support tickets | < 1 business day |
| Free trial / pre-purchase questions | 1–2 business days |
| Feature requests | We read every one. Acknowledgment within a week. |
| Press / partnership inquiries | 2–5 business days |
Before you email — quick checks
A lot of "is this broken?" questions are already answered:
- Getting Started guide covers first-run setup and the most common stumbles.
- Common crash causes — 7 specific failure modes with exact fixes.
- AI Fix guide — what to expect from it, when to trust it.
- Python SDK reference — every method, every option in the bundled
wdmodule. - Changelog — your bug may already be fixed in the latest release.
When you write us
Help us help you faster by including:
- Your WatchDog Bot version (Help → About in the desktop app)
- Your OS (Windows / macOS, version)
- The bot's name (if relevant) — we can pull logs from your account with your permission
- What you expected vs what happened
- Any error messages, copy-pasted as text (not screenshots if possible — screenshots are fine if the error is in a screenshot already)
That's it. No ticket portal, no priority levels, no AI receptionist. Just email.